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Concerns & Complaints

Concerns & Complaints

Harmony Primary School takes complaints seriously, we recognise that many areas of concern if dealt with promptly and quickly don’t transpire to be complaints and thus it is our goal to deal with any concerns regarding any area of the school, its systems or educational provision as priorities and quickly. 

If you wish to raise a concern or a complaint please speak directly with the appropriate member of staff this could be your class teacher or a member of the admin team. We would hope to be able to resolve all issues at this informal stage. If, however, you are dissatisfied with the outcome of the discussion please refer to the complaints policy.

Concerns & Complaints: 2020 – 2021

Number of formal complaints in the year 2020-2021: 0

Concerns & Complaints: 2021 – 2022

Number of formal complaints in the year 2021-2022: 1

Concerns & Complaints: 2022 – 2023

Number of formal complaints in the year 2022-2023: 0

Raising Concerns:

Please write, in the first instance, to:  “FAO: Concerns & Complaints Officer”

e-mail:                   tel: 020 4518 5222